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News : Aspect Software Announces Strategic Alliance With LiveVox
Phoenix, AZ and San Francisco, CA, March 25, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, and LiveVox, a provider of cloud contact center solutions for business process outsourcers, announce a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver SaaS and PaaS solutions.
The strategic alliance will enable LiveVox to expand its product set to include Aspect's WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox's cloud solutions outside of North America.
"We are very excited to partner with LiveVox, who brings an industry proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs. The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency," says Stew Bloom, Aspect CEO. "We look forward to working closely with LiveVox to deliver a robust portfolio of leading solutions to new and existing customers around the world."
Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect's global reach and resources while identifying immediate cross selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as "Aspect BPO Cloud, powered by LiveVox."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Wednesday, March 26, 2014