News : Aspect Software Announces TantaComm to Its Channel Partner Program
CHELMSFORD, MA and PHOENIX, AZ, Oct 23, 2013 -- Aspect Software, a provider of customer interaction management, workforce optimization, and back-office solutions, announces TantaComm will be joining the company's North America channel partner program. A provider of interaction recording and performance management solutions for Business Process Outsource (BPO) companies and enterprise contact centers, TantaComm will be adding Aspect's Workforce Optimization suite to their portfolio of customer solutions.
"The industry experience and unique solution competency of Aspect's channel community continues to expand with the inclusion of yet another leading customer interaction solution provider. By adding Aspect's robust interaction management and workforce optimization solutions, our partners are seeing the measureable value they can bring to our collective end-customers," says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. "The addition of Aspect's Workforce Optimization suite will allow TantaComm to broaden their customer base and breadth of solution capabilities and build upon their expertise and existing suite of innovative and flexible contact center solutions."
"TantaComm has a long history of providing value-driven customer interaction recording solutions that enhance operational efficiency and improves performance of contact centers," says Ruben Moffett, Chief Operating Officer at TantaComm. "Aspect's industry-leading Workforce Optimization suite will complement our existing solution and allow us to extend our business offerings as well as provide new value to our existing customer base."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Thursday, October 24, 2013