News : Aspect Software Announces Waterfield Technologies as Channel Partner
Phoenix, AZ, United States, Oct 24, 2013 -- Aspect Software announces the addition of a new North America channel partner, Waterfield Technologies, a provider of voice and mobile customer interaction solutions.
Waterfield Technologies, which served as Voxeo’s Master Reseller, now strengthens Aspect’s robust channel partner program as well with their ability to deliver custom software development, self service automation services, and mobile application portfolios.
"The addition of technology competencies of partners like Waterfield is vital for Aspect to be able to maintain and grow Aspect’s reach and increase our market leadership," says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. "Waterfield’s full range of on-premise and on-demand delivery solutions and their deep experience designing and implementing mobile and telecommunication solutions for diverse industries will deliver financial growth for both companies and improve the customer experience for our end customers."
Known for optimizing voice and mobile interactions, Waterfield’s offerings address the growing need for companies to automate, integrate and personalize their customer relationships. As a Voxeo Master Reseller, Waterfield developed custom business applications on Voxeo’s carrier-grade platform. Now Waterfield is offering Aspect’s full suite of customer contact and workforce optimization solutions as well, extending its capabilities to optimize its clients operations.
"We have a long-standing relationship with Voxeo so we were thrilled to expand our interaction practice with the addition of Aspect. We see their product set as a true differentiator within the interaction management industry," says John Marino, CEO of Waterfield Technologies. "Our customers are demanding more when it comes to speed, quality and efficiency in the contact center. The integrated capabilities that Aspect’s Interaction Management and Workforce Optimization solutions offer strengthen our portfolio and enable us to grow our business and capture new opportunities."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
More Editorial From Aspect Software
About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, October 25, 2013