News : Aspect Software Announces the Appointment of Kristen Pimpini as Managing Director
Sydney, Australia, Sept, 16, 2015 -- Aspect Software, a global provider in customer contact management and workforce optimisation, has announced the appointment of Kristen Pimpini as Managing Director for Australia and New Zealand (ANZ).
Pimpini, who is based in Sydney, is responsible for reigniting the ANZ business, ramping up brand awareness and implementing an aggressive growth strategy. Previously, he was managing director of LiveOps ANZ, a global cloud-based contact centre solutions provider.
Pimpini shared "Over the past couple of years, Aspect has gone through a global transition, establishing a strong leadership team, reinvesting in the business, recruiting top talent across the globe and building on its technology platform as customers transition to cloud-based solutions.
"As a result, the Asia Pacific region is gaining traction and I am looking forward to driving this momentum in ANZ."
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Aspect is also realigning its go-to-market strategy, moving to a 100% indirect sales model. "My key priority is to strengthen existing alliances with market-leading channel partners, Call Design and Premier Technologies, to actively recruit new channel partners; and to develop a lively partner community."
Jagan Narendran, senior vice-president for Asia Pacific and Middle East said: "We are excited to have Kristen on board. His experience, passion, ability to think creatively and drive for more effective market traction will reignite our business in ANZ. We are confident that under his leadership, our ANZ business will grow exponentially."
Aspect is also announcing the launch of the Aspect Software User Group ANZ (ASUGA) to provide a platform for partners and customers to access the latest updates, pre-release product roadmaps and new content.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, September 21, 2015