News : Aspect Software Appoints Alfred D. Lallana, Jr. as New Country Manager
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announced the appointment of Alfred D. Lallana, Jr. as the Country Manager for the Philippines. His appointment supports Aspect’s global expansion strategy that mandates a strong focus on emerging markets in Asia.
In his new role at Aspect, Lallana will lead its business programs in the Philippines, strengthen the company’s ties with regional and local channel partners, manage key product initiatives and drive overall sales. With 15 years of experience in the contact center industry, Lallana brings with him invaluable insights into account sales management, strategic planning and business management.
With a career spanning 25 years, Lallana has previously held key leadership positions at Diversified Technology Solutions International and Electrical and Electronics Contracting Company. He holds a Degree in Electronics & Communications Engineering from Saint Louis University in the Philippines.
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Wednesday, February 25, 2015