News : Aspect Software Appoints Alfred D. Lallana, Jr. as New Country Manager
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announced the appointment of Alfred D. Lallana, Jr. as the Country Manager for the Philippines. His appointment supports Aspect’s global expansion strategy that mandates a strong focus on emerging markets in Asia.
In his new role at Aspect, Lallana will lead its business programs in the Philippines, strengthen the company’s ties with regional and local channel partners, manage key product initiatives and drive overall sales. With 15 years of experience in the contact center industry, Lallana brings with him invaluable insights into account sales management, strategic planning and business management.
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With a career spanning 25 years, Lallana has previously held key leadership positions at Diversified Technology Solutions International and Electrical and Electronics Contracting Company. He holds a Degree in Electronics & Communications Engineering from Saint Louis University in the Philippines.
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, February 25, 2015