News : Aspect Software Appoints Luke McNamara as Regional Sales Manager
Melbourne, Australia, Oct 6, 2015 -- Customer contact management and workforce optimisation company, Aspect Software, has appointed Luke McNamara as regional sales manager for A/NZ.
The new role is aimed at supporting Aspect Software’s investment in the A/NZ market with business transformation underway as well as recent investment in local resources and channel growth initiatives.
Based in Melbourne, McNamara will be responsible for business development and account management for the company’s new and existing customers, in conjunction with its partners.
McNamara will report to Aspect A/NZ managing director, Kristen Pimpini, who said bringing Luke on board cements the company’s commitment to transforming the A/NZ business, with growth plans in place.
"Aspect has recently gone through a transition globally and locally, further investing in new talent, technology and ecosystem. I am excited to have Luke join our team," she said.
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McNamara has been working in the contact centre, customer experience and outsourcing fields for more than 14 years. He was an account executive at NSC Enterprise Solutions from January 2011 to October 2013 until NSC was acquired by Telstra. He later became business development manager at Salmat in April 2014 where he was in charge of implementing customer engagement strategies and solutions.
"I am joining Aspect at an inflection point. Aspect is revitalising its market approach in the region, building on our existing customer base and seeking new growth opportunities," he said.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, October 7, 2015