News : Aspect Software Appoints Luke McNamara as Regional Sales Manager
Melbourne, Australia, Oct 6, 2015 -- Aspect Software, a global provider in customer contact management and workforce optimisation, announced that it has appointed Luke McNamara as Regional Sales Manager for Australia and New Zealand.
The senior sales appointment supports Aspect Software’s investment in the ANZ market with business transformation underway, and recent investment in local resources and channel growth initiatives.
Based in Melbourne, McNamara will be reporting to Australia and New Zealand Managing Director, Kristen Pimpini, and will be responsible for business development and account management for the company’s new and existing customers, in conjunction with its market leading partners.
"Aspect has recently gone through a transition globally and locally, further investing in new talent, technology and ecosystem," Pimpini said. "Bringing Luke on board cements our commitment to transforming the ANZ business, with aggressive growth plans in place. I am excited to have him join our team."
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McNamara has been working in the contact centre, customer experience and outsourcing fields for over 14 years. He has experience in developing and implementing strategies for businesses to help them connect with their customers.
Prior to joining Aspect Software, McNamara was the Business Development Manager at Salmat implementing customer engagement strategies and solutions.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, October 6, 2015