News : Aspect Software Awarded 2017 Saddletree Kachina Award
Phoenix, AZ, USA, Dec, 2017 -- Aspect Software, a provider of native customer engagement, workforce management, and self-service solutions, announced that Saddletree Research, a contact center market research, business intelligence and consulting services company, awarded a Saddletree Kachina Award for Achievement in Emerging Customer Service Solutions recognizing Aspect’s Interactive Text Response (ITR). The Kachina Awards recognize outstanding innovation and market leadership within the North American contact center industry.
"The convenience and interaction simplicity of text - versus a phone call to an IVR or agent - is why the channel is the preferred option for the busy, multi-tasking lifestyles of many consumers today," said Tobias Goebel, Senior Director of Emerging Technologies, Aspect Software. "We are honored to be recognized by Saddletree Research for our work on ITR. We believe that self-service automation and other uses of A.I. will soon be an integrated part of every enterprise’s customer service and contact center strategy, and being recognized for Aspect’s innovation in this area validates our vision."
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"Aspect Software continues to differentiate themselves as a leader within the contact center industry, as well as a true innovator in A.I. applications within the customer engagement arena. Last year we recognized them for Aspect(R) Mila™, an intelligent, self-service assistant for contact centers agents and this year we are pleased to be recognizing them for their achievements with ITR," said Paul Stockford, Chief Analyst of Saddletree Research. "Forward-thinking organizations looking to keep pace with rapidly changing consumer engagement expectations should consider Aspect’s cutting-edge customer engagement technology as a part of their engagement strategy."
The Saddletree Research Kachina Awards recognize outstanding innovation and market leadership in each solutions category as determined by a panel of independent contact center industry experts and customer service professionals.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Friday, December 15, 2017
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