News : Aspect Software Bolsters Cloud Presence in Canada
Phoenix, AZ, Dec 3, 2014 -- Aspect Software, a provider of customer interaction management, workforce optimization, back-office, and cloud solutions, announces the addition of a new Canadian channel partner, Voicenet Interactive, a provider of information collection systems. With their ability to deliver custom software development, self-service automation services, and mobile application portfolios to the Canadian market, Voicenet Interactive further strengthens Aspect's robust channel partner program.
"Our customers are demanding more when it comes to speed, quality and efficiency in the contact center. The integrated capabilities that Aspect's cloud solutions offer strengthen our portfolio and enable us to grow our business and capture new opportunities," says Roger Twomey, President of Voicenet. "Hosting Aspect's omni-channel, multi-media technology in our data centers enables our customers to drive results in the contact center without bearing the burden of significant additional capital and IT investments."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, December 5, 2014