News : Aspect Software Bolsters Cloud Presence in Canada
Phoenix, AZ, Dec 3, 2014 -- Aspect Software, a provider of customer interaction management, workforce optimization, back-office, and cloud solutions, announces the addition of a new Canadian channel partner, Voicenet Interactive, a provider of information collection systems. With their ability to deliver custom software development, self-service automation services, and mobile application portfolios to the Canadian market, Voicenet Interactive further strengthens Aspect's robust channel partner program.
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"Our customers are demanding more when it comes to speed, quality and efficiency in the contact center. The integrated capabilities that Aspect's cloud solutions offer strengthen our portfolio and enable us to grow our business and capture new opportunities," says Roger Twomey, President of Voicenet. "Hosting Aspect's omni-channel, multi-media technology in our data centers enables our customers to drive results in the contact center without bearing the burden of significant additional capital and IT investments."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Friday, December 5, 2014
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