News : Aspect Software Gets in Strategic Relationship with Seven Seas
Dubai, UAE and Mumbai, India, Aug 2, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, announced alliance with Seven Seas Computers LLC, one of UAE's IT Services provider. Under the alliance, Seven Seas will promote Aspect offerings in Middle East region so as to drive growth in their contact center business. For Aspect, the relationship is key step in their strategy to bolster global channel presence.
Seven Seas will offer Aspect's contact center solutions including Aspect Unified IP (UIP), Aspect CXP Self Service and Aspect Workforce Optimization (WFO) in the region. Aspect's solutions will further broaden Seven Seas' portfolio and help them end-to-end meet an enterprise's technology needs, now also covering consumer engagement domain.
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"We are glad to collaborate with Seven Seas having similar vision of enabling enterprises with best technologies, with deep domain expertise and inroads in Middle East market. Together we aim to offer Aspect's full-feature customer engagement solutions through Seven Seas, fulfilling even the most complex requirements of any Contact Center," commented Sanjay Gupta, MD-India & Middle East and Head Cloud Business- APAC & Middle East, Aspect.
On signing the agreement, Nayagam Pillai, CEO, Seven Seas Computers LLC quoted, "UAE's enterprise landscape is very dynamic and it is always in sync with global technology adoptions. In our interaction with our customers & prospects it was evident that there is an immediate need to update their Contact Center with technologies that help them meet their consumer's demands and expectations, which is besides optimizing their resources. This is where Aspect specializes in, and we are glad to offer Aspect offerings to our customers. I am confident that this strategic alliance with Aspect will enable us to serve our customers better by extending best-in-class Omni channel solutions along with the WFM and Back Office Optimization (BOO) solutions."
Jeffrey Rakesh, Director Partner & Alliances - India & Middle East, Aspect says, "Middle East is a strategic region for us and is the geography of key focus. We are determined to build and maintain a strong Channel and Partner ecosystem which will help us increase the market penetration for Aspect's Customer Experience solutions. Engagement with Seven Seas is a key step towards strengthening our Partner ecosystem in the region. We are confident that the competencies of Seven
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, August 3, 2016
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