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News : Aspect Software Honored as Recipient of Innovation Awards
Phoenix, AZ, Feb 24, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces it has been named a recipient of Microsoft Corp.'s 2014 Health Users Group Innovation Awards. Aspect was selected for its innovation in infrastructure optimization in the deployment of Microsoft Dynamics CRM at the Cincinnati Children's Hospital Medical Center (CCHMC).
The awards, which were announced at the 2014 HIMSS Annual Conference and Exhibition in Orlando, Fla., recognize health organizations and their technology solution partners for using Microsoft devices and services in innovative ways that help enhance the quality of patient care, improve clinician productivity and electronic medical record (EMR) optimization, and streamline clinical and business processes.
"We are honored to receive the Microsoft Health Users Group Innovation Award. Aspect's strategic vision and support during our Microsoft Dynamics CRM installation helped us fully realize the potential of the CRM software," says Michael Pistone, Marketing Manager for Cincinnati Children's Center for Technology Commercialization. "Today we have the technological infrastructure to identify and reach industry partners that are capable of advancing the innovations discovered at Cincinnati Children's. Through better outreach and communications, new healthcare solutions like these have the potential to save lives and affect outcomes for pediatric patients around the world."
"I'm very pleased and excited to see the vision of the CCHMC team recognized with the Microsoft Health Users Group Innovation award. We're honored that they put their trust in Aspect's consultants and recognized the versatility of the Microsoft Dynamics CRM platform," says Manish Chandak, Vice President Professional Services at Aspect. "Aspect is now able to market the CCHMC solution to other healthcare providers that share similar aspirations of monetizing their research investments."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Thursday, February 27, 2014