Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : Aspect Software implements NetSuite OneWorld for Transformative Growth
San Jose, CA, USA, May 17, 2016 -- NetSuite Inc. (NYSE: N), a provider of cloud-based financials / ERP and omnichannel commerce software suites, announced that Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, has implemented NetSuite OneWorld to unify its worldwide operations on a single, cloud-based platform.
Aspect implemented NetSuite OneWorld in June 2015 to replace numerous on-premise legacy systems which had been heavily modified to run the company’s global business operations. Aspect uses NetSuite for financials, billing, revenue recognition, multi-currency transactions in 61 currencies, multi-subsidiary management in 23 countries, project management, resource management, time-and-expense management, inventory management and analytics.
The company’s mission to help its customers build and sustain stronger relationships with their customers was constrained by a cluttered mix of aging on-premise legacy systems. As Aspect’s own business shifted to deliver greater value to customers through the cloud, the constraints of the legacy, on-premise ERP systems became clear.
"Moving to NetSuite OneWorld allowed us to streamline our global processes on a unified platform that scales with our growing, evolving business," said Jim Haskin, Aspect CIO. "And it’s helping us open the doors to new innovation."
"We have undertaken an enormous transformation of our own business by shifting to a cloud delivery model for our own customer solutions, and by delivering innovative services to a wider range of industries," Haskin said. "NetSuite OneWorld provides the power and flexibility we need to achieve our vision."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Netsuite, INC.
About Netsuite, INC.:
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes CRM, order management and fulfillment, inventory management, finance, ecommerce and Web site management. NetSuite is delivered as an on-demand service. NetSuite''s patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date.
About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Thursday, May 19, 2016