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News : Aspect Software Introduces Call Design as Channel Partner
PHOENIX, AZ, Dec 4, 2013 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announces Australian-based Call Design will be joining the company's North America channel partner program. Call Design brings Workforce Optimization and Back Office experience with a focus on investment return to Aspect's North American customers.
"Aspect continues to add leading industry partners and competencies to our reseller community which improves the overall support and service we can offer our customers," says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. "Call Design has already demonstrated a very high level of success around Workforce Optimization in Asia and Europe by delivering measureable process and workforce optimization improvements to our worldwide customers. With 80,000 seats of Aspect products already under support and with several customers in excess of 4,000 seats each, Call Design is well-positioned to deliver this value to the North America market."
"Call Design's business model is simple -- it's all about our people," says Miles Stanton, President of Call Design (NA) Inc. "We employ the very best people in the industry who all understand intimately the value Aspect's Workforce Optimization and Back Office products can bring to the marketplace. The industry knows that Aspect's Workforce Optimization products are superior to competitive products. Call Design is simply adding the best resource pool to ensure that these wonderful Aspect products can provide the business and Return on Investment outcomes they should. That's our goal."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Call Design:
Established in 1999, Call Design is an organisation that specialises in providing software solutions, consultancy, training and support, particularly in the area of Workforce Optimisation, to organisations around the world. We work with contact centres, back office departments, retail environments and branches to implement the best tools available to improve workforce productivity by ensuring the right people are in the right place, with the right skills, at the right time, to optimise the customer experience.
Published: Friday, December 6, 2013