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News : Aspect Software Introduces Jim Haskin
Phoenix, AZ, March 27, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces the appointment of Jim Haskin as Senior Vice President and Chief Information Officer of the company. Haskin, a 20-year industry veteran is tasked with technology leadership vital to Aspect's cloud transformation and growth strategy.
Haskin comes to Aspect after serving as Executive Vice President Enterprise CRM Practice at Levementum where he was responsible for building and leading a startup Salesforce.com consulting practice. Prior to that, he served as Senior Vice President of Services at CloudTrigger and worked as a contract CXO Advisor at Salesforce.com. He has also held senior leadership positions at Websense (WBSN), Acxiom (ACXM), Siebel Systems, and Gateway. Jim began his I.T. career at Andersen Consulting (Accenture).
"Jim's vast experience and proven success transforming enterprise technology will help Aspect align our technology assets with our cloud initiatives," says Bob Krakauer, Aspect Executive Vice President and CFO. "Jim is tasked with optimizing existing infrastructure in order to help drive Aspect's leadership to deliver on our promise to be a best-in-class customer experience solution provider."
Haskin holds an MBA from University of California, Irvine and Bachelor of Science in information systems from the University of Maryland.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Monday, March 31, 2014