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News : Aspect Software Introduces Zipwire
PHOENIX, AZ, Nov 19, 2013 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announces a feature-rich, cloud-based contact center solution architected to rapidly accelerate operational value and customer service excellence. Designed to bring ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire includes features such as unlimited elasticity, provisioning simplicity and 24/7/365 support.
"With nearly limitless scale, being deployed through Aspect's market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class," says John Amein, vice president, product management, Aspect. "These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations."
"There is a general misconception in the industry that a scaled-down version of a large contact center solution qualifies as a solution for small to mid-sized contact centers. The fact is, small-to-mid-sized contact centers have unique needs and often have to work with limited resources within a unique set of business circumstances," says Paul Stockford, Chief Analyst, Saddletree Research. "Aspect's Zipwire recognizes these unique needs, addressing them with a wide ranging feature set, ease of deployment and management, aggressive pricing, and scalability that will make this cloud-based solution attractive to contact centers of all sizes."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Wednesday, November 20, 2013