News : Aspect Software Launches Aspect Via Reseller Program, Appoints David Herzog as SVP Worldwide Partners
Phoenix, AZ, USA, Jan, 2018 -- Aspect Software, a provider of native customer engagement, workforce management, and self-service solutions, announced their first formal channel partner program for their customer engagement platform, Aspect Via™, as well as the appointment of David Herzog to Senior Vice President, Worldwide Partners. Previously, Herzog held the position of Senior Vice President of Cloud at Aspect Software. In his new role, he will be tasked with growing indirect sales, accelerating channel/business alliance partner growth, and nurturing a global partner ecosystem.
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"Aspect Via™ has been incredibly well received by both our customers and the industry so we are excited to officially offer the solution to our channel partners who are critical to Aspect’s success. We’re confident the Aspect Via™ Reseller Program will not only provide our partners with the resources they need to be successful but take our entire channel program to the next level," said David Herzog, SVP of Worldwide Partners. "Our goal is to build a community of partners who not only enhance their product offerings by including Aspect Via™ but also increase their customer satisfaction and ultimately their bottom line."
"Strategic partnerships with companies like Aspect Software are critical to the success of our business and to our customer’s businesses," said John Marino, CEO of Waterfield Technologies. "This partnership has enabled us to offer our customers an award-winning customer engagement solution that not only benefits them but also their customers. As a leading enterprise software and professional services firm for mobile solutions, we feel adding Aspect Via™ to our portfolio will give us a competitive edge."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, January 11, 2018
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