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News : Aspect Software Launches Cloud-based CXP Platform
Australia/New Zealand, April 1, 2015 -- Aspect Software announced its new partnership with Australian technology firm Premier Technologies to launch Aspect Customer Experience Platform (CXP) with Omni-Channel capabilities via the Cloud.
The platform will first launch in Australia before launching in New Zealand and the rest of Asia Pacific
Joe Gagnon, senior vice president and general manager of cloud solutions at Aspect Software, says, "Through the Aspect and Premier Technologies partnership, businesses can now leverage a cloud contact centre solution that is flexible, easy to deploy and complete - including Omni-Channel, CRM integration and a full self-service suite.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Premier Technologies:
Our philosophy on technology Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading edge technology solutions that enhance our customers’ business operations”. Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and employing the finest engineers and support people. Our cloud Contact Centre solution delivers everything you need to build enduring relationships with customers, and much more. The Premier Contact Point suite of tools ensures your agents are fully focused on each call, and not scrabbling around with the technology. Happy, more productive agents produce significantly better results.
Published: Thursday, April 2, 2015