News : Aspect Software Launches Cloud-based CXP Platform
Australia/New Zealand, April 1, 2015 -- Aspect Software announced its new partnership with Australian technology firm Premier Technologies to launch Aspect Customer Experience Platform (CXP) with Omni-Channel capabilities via the Cloud.
The platform will first launch in Australia before launching in New Zealand and the rest of Asia Pacific
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Joe Gagnon, senior vice president and general manager of cloud solutions at Aspect Software, says, "Through the Aspect and Premier Technologies partnership, businesses can now leverage a cloud contact centre solution that is flexible, easy to deploy and complete - including Omni-Channel, CRM integration and a full self-service suite.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Premier Technologies:
Our philosophy on technology Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading edge technology solutions that enhance our customers’ business operations”. Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and employing the finest engineers and support people. Our cloud Contact Centre solution delivers everything you need to build enduring relationships with customers, and much more. The Premier Contact Point suite of tools ensures your agents are fully focused on each call, and not scrabbling around with the technology. Happy, more productive agents produce significantly better results.
Published: Thursday, April 2, 2015
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