News : Aspect Software Launches Cloud-based CXP Platform
Australia/New Zealand, April 1, 2015 -- Aspect Software announced its new partnership with Australian technology firm Premier Technologies to launch Aspect Customer Experience Platform (CXP) with Omni-Channel capabilities via the Cloud.
The platform will first launch in Australia before launching in New Zealand and the rest of Asia Pacific
Joe Gagnon, senior vice president and general manager of cloud solutions at Aspect Software, says, "Through the Aspect and Premier Technologies partnership, businesses can now leverage a cloud contact centre solution that is flexible, easy to deploy and complete - including Omni-Channel, CRM integration and a full self-service suite.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Premier Technologies:
Premier Contact Point provides a cloud contact solution that meets the needs of the modern contact centre. This cost effective solution provides a means of directing calls to the agent who is best suited to meet the needs of the customer, without having to be transferred multiple times. Businesses choose this hosted contact solution because there is no need to purchase and maintain costly hardware like there is with traditional PBX systems. This means the need for capital expenditure is minimal, all a contact centre agent needs is a phone, PC and an Internet connection.
Published: Thursday, April 2, 2015