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News : Aspect Software Honoured With Leadership Position
Sydney, Australia, Oct 12, 2015 -- Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimisation, and back-office solutions, has been honoured with the leadership position in the Champions Quadrant in the recent ‘Frost & Sullivan Industry Quotient Matrix 2015 Contact Centre Outbound Systems Vendors report’.
The report, Asia-Pacific Contact Centre Outbound System Vendors, 2015 by Frost & Sullivan evaluated six major solution vendors in the Asia-Pacific region to identify their position on the Frost IQ matrix. The key criteria used to evaluate the position of service providers on the matrix were market share, product/service strategy, people and skills strategy, ecosystem strategy and business strategy.
According to the report, Aspect continues to empower the entire customer interaction process through a broadened solutions portfolio and deployment options, expanding partnerships, and a vertically focused market strategy. With predictive dialling technology using sophisticated algorithms, Aspect’s flagship Aspect Unified IP is improving contact centre efficiency and enriching the customer experience.
Aspect Software has also been awarded the 2015 Asia Pacific Market Share Leadership Award for Outbound Systems by Frost & Sullivan. The Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.
"This report demonstrates the confidence our customers and the market has with Aspect’s best-in-class solutions that are enabling their Consumer Engagement strategies" exclaimed Jagannath Narendran, Senior Vice President, Asia & Middle East, Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 13, 2015