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News : Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
Phoenix, AZ, USA, Sept 22, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2016 World Contact Center Workforce Management Systems Market report. According to the report, Aspect has the largest share with 25.9 percent of the global workforce management market. Over the past ten years when Pelorus conducted these studies Aspect has consistently ranked number one in market share.
Pelorus Associates has produced comprehensive biannual reports on the contact center workforce management market since 2006 and Aspect has consistently ranked number one in global market share in every reporting year.
"Aspect’s ranking as the market share leader in global WFM solutions provides solid evidence of its commitment to creating intuitive solutions emphasizing employee engagement that completely integrate with the customer service enterprise," says Mike Bourke, Senior Vice President, General Manager of Workforce Optimization, Aspect. "Companies are rapidly looking to shift from siloed contact center products to comprehensive, all-cloud customer engagement centers, seamlessly managed through single, central administration."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Pelorus Associates:
The company's primary focus is on the contact center and public safety communications sectors.
Published: Tuesday, September 27, 2016