News : Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
Phoenix, AZ, USA, Sept 22, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2016 World Contact Center Workforce Management Systems Market report. According to the report, Aspect has the largest share with 25.9 percent of the global workforce management market. Over the past ten years when Pelorus conducted these studies Aspect has consistently ranked number one in market share.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Pelorus Associates has produced comprehensive biannual reports on the contact center workforce management market since 2006 and Aspect has consistently ranked number one in global market share in every reporting year.
"Aspect’s ranking as the market share leader in global WFM solutions provides solid evidence of its commitment to creating intuitive solutions emphasizing employee engagement that completely integrate with the customer service enterprise," says Mike Bourke, Senior Vice President, General Manager of Workforce Optimization, Aspect. "Companies are rapidly looking to shift from siloed contact center products to comprehensive, all-cloud customer engagement centers, seamlessly managed through single, central administration."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Pelorus Associates:
The company's primary focus is on the contact center and public safety communications sectors.
Published: Tuesday, September 27, 2016
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