News : Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award
#contactcenterworld, @AspectSoftware, @Frost_Sullivan
Dubai, UAE and Mumbai, India, Oct 5, 2016 -- Aspect Software, a provider of consumer engagement, workforce optimization and self-service solutions, announced it has won the 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems for the fifth year in a row.
This award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company's commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.
Jagannath Narendran, Senior Vice President, Aspect Software, Asia & Middle East quoted, "We wouldn't have been able to achieve this award and increase our market share without the support of our customers and partners." He also added, "The company has gone through a period of transformation in recent times by taking a perspective on the customer experience and applying this through innovation in cloud contact centre to build a strong and growing customer base. As a result, Aspect is experiencing continued growth across industry sectors including the financial services sector, outsourcing, travel and telecommunications."
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The 2015 Asia Pacific Frost & Sullivan Award, Outbound Systems was also awarded to Aspect Software for its leadership in continuing excellence in product innovation and enhancing customer value. Aspect Software leveraged its strength in this segment to grow market share for its other suite of applications, including Aspect's Unified IP solution, also positioned as an 'Outbound Dialer'.
On the achievement Sanjay Gupta, Managing Director - India & Middle East and Head - Cloud Business, APAC & Middle East quoted, "Aspect has emerged as a leader in the Outbound System Vendors category of Frost IQ Matrix 2015 by a huge margin. We have won on both Market Share and Growth Strategy. This shows our strength in the category, and through our strong partner ecosystem and increasing loyal customer support we are confident to further strengthen our position."
Shilpi Puri, Senior Director, Strategic Alliances and Partners, Asia & Middle East said, "Aspect has maintained its market leadership by engaging customers to address specific needs and by opening up new opportunities across a range of market sectors. By creating bespoke solutions for more traditional outbound segments, we have been able to leverage our key strengths, offering customers innovative solutions."
Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific, Frost & Sullivan said, "Aspect, a pioneer of contact center solutions such as intelligent ACD and outbound dialing systems, continued its legacy of innovation to bolster a complete suite of customer engagement solutions delivered either on the cloud or on premise."
#contactcenterworld, @AspectSoftware, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 11, 2016
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