News : TantaComm Announces Launch of TantaComm Manage
Phoenix, AZ and Middleton, WI, Feb 26, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions and TantaComm, a global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, announces the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Manage becomes TantaComm’s fifth product suite in a set of solutions for contact center optimization including Capture for call and screen recording, Protect for security and compliance, Evaluate for quality monitoring, and Centralize for consolidating operations in the cloud.
TantaComm Manage ensures contact center operators have the right resources based on call volumes, agent availability and skills and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staff requirements to support customer demand, create efficient staffing plans, evaluate schedule efficiency, monitor staff performance and adjust resources to meet changing demand in real-time.
Aspect Workforce Management assures organizations have the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer Channels. Aspect developer’s platform molds unified multi-channel interaction, effective people management, and technology expertise with operational environments such as Microsoft, Oracle, SAP, etc. into single framework that provides the connection to the enterprise infrastructure, data access and interfaces which unite contact center infrastructure with foundational technologies to improve customer-facing business processes.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Monday, March 3, 2014