News : Aspect Software Receives Leadership Award From Frost & Sullivan
PHOENIX, AZ, Dec 11, 2013 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announces that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry.
"Aspect has maintained its market leadership through a deep understanding of customer needs, its focus on proactive customer engagement, and its expertise in various industry vertical markets," said Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan. "In addition to tailoring solutions to more traditional outbound segments, such as debt collection, the company has built on its strengths by creating more complex and multifaceted inbound and outbound solutions. This has enabled Aspect to stay on top despite an elongated period of global economic difficulty."
"Consumers today are not just asking for multichannel interactions with the companies they do business with, they are demanding true omni-channel experiences in order to seamlessly conduct conversations from start to finish, regardless of channel or interaction interruption. Aspect's Unified IP platform is uniquely suited to help the businesses we serve transform their customer experience," said Chris Koziol, president and general manager of the Interaction Management division at Aspect. "Receiving the Frost & Sullivan Global Outbound Dialing Systems Award is a perfect illustration of the attention and dedication we have to providing our customers with the operational agility and innovative technology they need to deliver consistent and exceptional experiences across all channels, all the time."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, December 12, 2013