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News : Aspect Software Receives Leadership Award from Frost & Sullivan
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announced that it has been awarded the 2014 APAC Outbound Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry for the year.
The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper. The company was also commended for its growing market share within the region.
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, February 10, 2015