News : Aspect Software Recognized as a “Best of the Best” Professional Service Organization
Phoenix, AZ, USA, March, 2017 -- Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, announced that it has been named a 2017 Best-of-the-Best professional services organization (PSO) by SPI Research. The Best-of-the-Best measures PSOs on bottom line financial results such as profit margins as well as on a breadth of leadership metrics to reveal exceptional, holistic performance.
The top 5 percent of the organizations who participated in the survey were recognized for having outperformed their peers and the benchmark average with not only significantly higher profits, but also larger projects and more satisfied clients. The Best-of-the-Best organizations excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations.
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"There were some very specific objectives that we needed our upgrade to Aspect WFM 8.2 to perform, and we likely could not have successfully implemented without the assistance of Aspect," said Michael Weis, Director Business Planning and Optimization at Aspire Lifestyles. "Aspect’s Professional Services took the time to understand our unique business model as well as share best practices so they could configure the software to best suit our business goals. Overall, Aspect was a tremendous contributor to the success of our objectives. They work at the highest level of honesty and integrity, with the quality of their work consistency exceeding our expectations. I highly recommend their services to anyone."
"I am extremely proud of the ongoing transformation of our professional services organization and the dramatic performance gains we have made. By developing a consistent, repeatable service delivery framework we have been able to reduce our client’s time to benefit and total cost of ownership, all while improving utilization, quality and consistency," said Kenneth Ewell, Senior Vice President, Worldwide Professional Services, Aspect Software. "The changes we are driving are both qualitative and quantitative. We believe that our inclusion in the ‘Best-of-the-Best’ professional service organizations is testimony to our focus on helping our clients and employees align to their goals and objectives – at the start of their contact center journey and in the long term as they grow and evolve."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, March 20, 2017
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