News : Aspect Software Recognized by Frost & Sullivan
#contactcenterworld, @AspectSoftware, @Frost_Sullivan
Phoenix, AZ, USA, Aug 30, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced that it has been awarded the 2016 Global Company of the Year Award in the Workforce Optimization Industry by Frost & Sullivan. The Frost & Sullivan Global Company of the Year Award requires a company to demonstrate excellence in growth, innovation, and leadership.
The award was presented to Aspect because of the company’s deep WFO capabilities, backed by excellent customer support services, and increased adoption of its workforce optimization applications. The company’s continuous track record of leading innovation was also cited as a driving factor in the decision.
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"One of the hallmarks of Aspect’s WFO suite is the depth of functionality it provides compared to the rest of the competition—particularly in the realm of flexibility and ease-of-use," said Nancy Jamison, Principal Analyst in Digital Transformation, Frost & Sullivan. "And Mila, a self-service chatbot for the workforce, is a perfect example of how Aspect is at the forefront of WFO innovation—improving functionality of its existing products to directly address the unmet needs of its customers, as well as developing innovative new products that anticipate client needs."
"The depth and breadth of the Aspect EQ WFO suite with its market-leading features including mobility, self-service capabilities, and ease-of-use demonstrate Aspect’s commitment to being a top WFO provider," said Mike Bourke, Senior Vice President and General Manager of Workforce Optimization at Aspect. "We are honored to receive the 2016 Global Company of the Year Award in the Workforce Optimization Industry from Frost & Sullivan. It is another proof point that the developments we’ve put into the portfolio are resonating with our customers and ultimately helping them deliver better customer experiences."
#contactcenterworld, @AspectSoftware, @Frost_Sullivan.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, July 1, 2016
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