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News : Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2
Phoenix, AZ, USA, June 1, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced the general availability of Aspect EQ Workforce Optimization (WFO) 8.2. Enhancements include new gamification features, labor forecasting for non-voice channels, and tighter integration among WFO components to keep the contact center operating at peak efficiency.
"The 8.2 release enhances the depth and breadth of the Aspect EQ WFO suite with market-leading features that demonstrate Aspect’s commitment to being a top WFO provider," said Mike Bourke, Senior Vice President and General Manager of Workforce Optimization at Aspect.
Aspect WFM 8.2 and APM 8.2 are available now. Aspect AQM 8.2 will be available in June.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
Today's Tip of the Day - Managing Change
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Thursday, June 2, 2016