News : Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2
Phoenix, AZ, USA, June 1, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced the general availability of Aspect EQ Workforce Optimization (WFO) 8.2. Enhancements include new gamification features, labor forecasting for non-voice channels, and tighter integration among WFO components to keep the contact center operating at peak efficiency.
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"The 8.2 release enhances the depth and breadth of the Aspect EQ WFO suite with market-leading features that demonstrate Aspect’s commitment to being a top WFO provider," said Mike Bourke, Senior Vice President and General Manager of Workforce Optimization at Aspect.
Aspect WFM 8.2 and APM 8.2 are available now. Aspect AQM 8.2 will be available in June.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, June 2, 2016
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