News : Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America
Phoenix, AZ, USA, Jan 17, 2018 -- Aspect Software, a provider of native customer engagement, workforce management, and self-service solutions, announced that it has achieved PCI Level 1 certification for Aspect Via™ in North America and is on track to secure PCI Level 2 (Q1 2018) and PCI Level 1 (Q2 2018) certification for Aspect Via™ in Australia and the European Union.The PCI Level 1 certification was conducted by an independent 3rd party auditor. Aspect Via™, delivered through an open SaaS architecture and deployed in Amazon Web Services (AWS), is Aspect’s complete Customer Engagement Platform in the cloud with native interaction management, workforce optimization and self-service capabilities, shared reporting, and a single UI with a persona-based UX for agents, team leads, managers and administrators.
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The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. PCI certification applies to any organization, regardless of size or number of transactions, that accepts, transmits or stores cardholder data.
As an enterprise solution provider, Aspect is subject to the PCI DSS as a Merchant Service Provider and must demonstrate an equally strong commitment to security and PCI compliance as merchants and credit card payment processors. Aspect has achieved Level 1 certification to provide the highest level of security possible to our customers.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, January 23, 2018
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