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News : Aspect Software Signs up Lodha Group
GURGAON, India, Jan 7, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announces that Lodha Group, a real estate company in the India, will implement Aspect(R) Unified IP(R) 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.
"At Lodha, one of our core values is that we 'exist to exceed the expectations of our customers through innovative world-class solutions'. To deliver on our values we needed a partner who completely resonates with the same frequency of customer passion," emphasized Mr. Pranav Goel, Executive Vice President, Lodha Group.
Mr. Sanjay Gupta, Managing Director India, SAARC and Middle East, Aspect said, "Lodha properties have become one of the most sought after in the Indian luxury real estate business. Our Aspect Unified IP platform is well poised to manage their dispersed and Crème de la Crème customer base, as well all facets of delivering top-notch customer service and impeccable post-sales support. We look forward to working with them in the coming months to enhance organization's customer service posture, and meet the Omni-channel demands of their 'next-generation' customers."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, January 10, 2014