News : Aspect Software Thailand Recognized by Frost and Sullivan
Bangkok, Thailand, March, 2017 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announces that Aspect Software has been awarded the 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year Award!
We are extremely proud and ecstatic to be a recipient of this award knowing that the accolade reflects the hard work and dedication of our in-country team in Thailand, the support teams within Aspect and our local Thailand business partners who have been key to the fantastic success! Moreover, it showcases the trust and confidence given to us by our customers and partners this 2016.
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"Receiving this award – the "2017 Frost & Sullivan Vendor of the Year Contact Center Applications" is a testament to the hard work and dedication of the Aspect team and our local Thailand business partners who have been key to the success. We are thankful for the trust given to us by our customers and partners to the Aspect team and our solutions & products. We look forward to another good year for Aspect!" says Chanfa Kunawiwat, Country Head - Thailand, Aspect Software, Inc.
"Aspect’s transformational journey in the region in recent years was built based on a customer experience perspective and innovation. The vendor was able to establish a deeper engagement with both existing and new customers in Thailand with its complete suite of customer engagement solutions and customer centric approach to deliver bespoke solutions.
#contactcenterworld, @AspectSoftware, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, April 3, 2017
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