News : Aspect Software to be Acquired by Vector Capital
Phoenix, AZ, USA, Jan, 2019 -- Aspect Software, Inc. ("Aspect"), a provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions, announced it has entered into a definitive merger agreement to be acquired by Vector Capital, a private equity firm specializing in transformational investments in established technology businesses.
Under the terms of the agreement, Vector Capital will invest equity capital in Aspect’s business, and Aspect’s existing lenders will continue to support the company by providing Aspect with a new credit facility at closing. The transaction is subject to standard and customary closing conditions including the receipt of regulatory approvals and is expected to close in the first quarter of 2019.
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"We are excited to partner with Vector Capital as we continue to accelerate Aspect’s strategic transformation, execute on our growth plans and refine our go-forward strategy," said Chris Koziol, Aspect’s President and Chief Executive Officer. "Vector Capital brings substantial operational and financial resources as well as a proven track record of helping enterprise software companies invest in new products, accelerate innovation, and build market leading businesses."
"We are thrilled to partner with the team at Aspect Software, which has established, market-leading product offerings and an exceptional blue-chip customer base," said Andy Fishman, a Managing Director at Vector Capital. "We believe Aspect is well positioned to capitalize on the tremendous opportunity in the growing Customer Engagement Center market."
"We have always been impressed by Aspect’s strong business and leadership team," continued Sandy Gill, a Principal at Vector Capital. "We look forward to backing Aspect during its next stage of growth and helping the Company accelerate its development through both organic initiatives and strategic acquisitions."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, January 7, 2019