News : Aspect Software Welcomes Gene Weaver as Vice President of Solution Consulting
Phoenix, AZ, USA, July 26, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced the appointment of Gene Weaver to vice president, solution consulting. Weaver, a technology industry veteran, is tasked with the execution of solution consulting pre-sales operations surrounding of Aspect’s cloud, hybrid, and on-premises customer experience solutions.
Weaver comes to Aspect from Enspire Commerce/enVista where he served as Managing Partner, managing all go-to-market strategies. Previously, he held leadership positions in sales, pre-sales and product strategy for companies such as Yantra/Sterling Commerce, Escalate/RedPrairie/JDA and Lawson Software. Over the past 15 years, Weaver has been an outspoken evangelist for Cross-Channel/Omni-Channel strategies.
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"Gene’s leadership experience in technology consulting and execution of client deliverables further strengthens Aspect’s sales implementation and will be a critical asset to our success," said Jay Johnson, Aspect Senior Vice President Sales, North America. "Gene will play a vital role growing and expanding our customer relationships and building on the market momentum created by the availability of Aspect’s fully-integrated solution suite and deployment flexibility."
"I'm excited to join an innovative organization that understands the shifts in our industry and I’m eager to build on the momentum we’ve created by continuing to deliver remarkable experiences for our customers and ultimately, their customers" says Weaver.
Weaver lives in the Chicago area and holds a Bachelor of Science, Industrial Engineering from Purdue University.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, July 28, 2016