News : Aspect Unveils Software for Thriving BPO Industry
Manila, March 27, 2014 -- Aspect Software introduced to the local market the Workforce Optimization 8.0 (WFO 8), which is designed to provide significant savings to business process outsourcing (BPO) firms.
"We are a comprehensive solutions provider for the contact center industry and we are thrilled to bring our latest and best in breed solutions to companies in the Philippines," James Freeze, senior vice president and chief marketing officer of Aspect, said in a press conference held in Makati City.
Freeze pointed out that the WFO 8 has been designed on an intuitive level to provide companies the flexibility of operations and integrated customer service operations. "Our products provide solutions that coordinate workforce processes while seamlessly elevating the level of service that is delivered and, at the same time, provide great user experience for agents and supervisors while developing a tighter integration between the front and back office," he said.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, March 28, 2014