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News : Aspire Housing Builds Digital Workplace with 8x8

#contactcenterworld, @8x8

London, UK, Aug 26, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8x8 X Series to create an agile workplace for its employees, and to continue providing customers with vital support.

Aspire Housing, which manages around homes in Staffordshire and Cheshire, recognised that its outdated PBX and contact centre systems were limiting its ability to offer colleagues a more agile and flexible workplace. The housing provider required a cloud-based communications solution that could meet their compliance and infrastructure demands of today, and help meet the changing needs of the community and customers it serves into the future.

With guidance from Alysium Consulting, Aspire formed a partnership with 8x8 and Social Telecoms CIC, a supplier on the PfH Telecommunications Framework, Aspire selected the 8x8 Open Communications Platform™. Investing in a combination of voice, team chat, meetings, and contact centre solutions, all fueled by shared intelligent services like AI-driven expert routing and predictive analytics, enabled Aspire to create a cloud-first digital workplace.

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"We made the decision to embrace our Cloud-First strategy late last year for many reasons, from creating a more agile workplace to using data analytics to open up more opportunities for our community," shares Grant Sharman, Group Director of Information and Innovation at Aspire Housing.

"Partnering with 8x8, Alysium Consulting and Social Telecoms has enabled us to streamline and consolidate our communications systems and processes onto a single platform, capture deeper customer insights using 8x8 Speech Analytics, and offer a more flexible working environment for our contact centre colleagues. Through collaborative remote partnership working, we were able to prioritise the safety of our colleagues as an immediate response to the Covid pandemic, creating and implementing a solution that’s transformed the way we’re able to support customers. We look forward to continuing our digital transformation with the help of 8x8 and our partners."

Jamie Snaddon, Managing Director, EMEA at 8x8 said, "We’re delighted to be working with Aspire Housing to help them execute their digital workplace strategy and enable them to operate from anywhere, while at the same time enrich customer services. The service they provide is truly inspirational and we look forward to helping them enrich the lives of community members."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Thursday, August 27, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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