#contactcenterworld, @assembledhq, @zoom_us
San Francisco, CA, USA, Nov, 2022 -- Assembled announced its collaboration with Zoom Video Communications, Inc., a provider of cloud contact center solutions.
Zoom Contact Center is a contact center-as-a-service solution that helps businesses deliver prompt, accurate, and highly personalized experiences to their customers. The solution combines unified communications and contact center capabilities into one experience with the ease and simplicity of the Zoom platform. Zoom Contact Center supports customer service, help desk, and many other use cases using channels such as video, voice, SMS, and web chat.
Assembled and Zoom enable users with meaningful tools to improve the employee experience and contact center performance.
Assembled is a support operations platform that helps companies maintain customer experiences, no matter what lies ahead. Brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
"Zoom Contact Center empowers enterprises to deliver better customer experience by supporting agents to work from anywhere," says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center. "When combined with innovative and easy-to-use technologies such as Assembled, Zoom Contact Center enables its users with meaningful tools to improve the employee experience and contact center performance."
"Assembled and Zoom share an ethos of building magical products that deliver happiness. We're excited to team up with Zoom Contact Center and offer a seamless integration that enables companies to deliver the next generation of customer-centric experiences," says Ryan Wang, Co-Founder and CEO of Assembled.
#contactcenterworld, @assembledhq, @zoom_us
Posted by Veronica Silva Cusi, news correspondent
Assembled is the operational backbone of the modern support team. Our workforce management platform facilitates the planning and logistics needed to reliably deliver responsive, empathetic support. Today, our solution helps customer-centric brands like Stripe, Autodesk, Intuit, and Asana craft world-class customer experiences.
About Zoom Video Communications, Inc:
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
Published: Monday, November 14, 2022
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