Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : AssetOptics Deploys Work Order Management Technology for the City of Elgin
Elgin, IL, USA, Dec 7, 2015 -- AssetOptics, a provider in cloud-based CMMS/EAM solutions, announced that the city of Elgin, Illinois is nearing completion of an AssetOptics deployment. The Elgin City Council approved and supported the project as part of a broader improvement initiative using the Salesforce Platform to deliver high-quality services for the City and its citizens at the lowest possible cost.
At project completion, AssetOptics will enable the City to automate initiation, reporting and tracking for nearly every activity in the entire Public Works department. The City will also be using the solution to track and maintain City-owned assets, from street trees, signs and manholes to trucks, bulldozers, tractors and even fire stations.
Elgin Senior Management Analyst Dan Ault, who spearheaded the project, commended AssetOptics and its team for helping the City realize goals that were not initially achievable through the Salesforce Platform. "AssetOptics never viewed the scope of services as static and instead has worked with us, and incorporated our ideas, to get the best possible outcome," said Ault. "As new technology became available, they were on the forefront of grabbing it and saying, ‘Hey, let’s use this instead.’ The progress has been phenomenal."
Elgin has also catalogued all of its assets and integrated them into the system. When a citizen notifies the 311 Call Center of a problem that has not been processed, call center personnel can locate the asset in the system and log the complaint or concern, which starts the chain reaction of requests, work orders and other processes that ensure the issue is evaluated and resolved on a timely basis. This global visibility also eliminates duplication of effort, optimizing manpower and equipment usage.
When fully implemented, citizens will be able to directly view relevant asset details, such as the maintenance history of a streetlight or whether a sidewalk has been scheduled for repair. The City is currently tracking and inventorying all of its assets through the system, with inventory granularity extending to such detail items as materials and supplies for fire station personnel. Ault is also rolling out the preventive maintenance component for all the assets in the system, down to street signs, trash receptacles, park benches and more.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From AssetOptics
Optics is a privately held company with deep domain expertise in enterprise asset management. AssetOptics Facilities, Equipment and Fleet Maintenance for Salesforce is a native Force.com application, benefiting from the reliability, scalability and performance of Salesforce.com’s trusted enterprise cloud computing platform.
About Elgin City Council:
Elgin is a city in Cook and Kane counties in the northern part of the U.S. state of Illinois. Located roughly 35 mi northwest of Chicago, it lies along the Fox River.
Published: Tuesday, December 8, 2015