Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Astana Launches ‘Smart’ City Projects
Astana, Kazakhstan, July 21, 2015 -- Astana Mayor Adilbek Dzhaksybekov was recently briefed on several city smart projects, such as smart clinic, smart school, smart street lighting, smart payments as well as with current work in the Intelligent Contact Centre of the city akimat (administration).
The smart clinic project has been realised by public health clinic No. 4. The project makes online terminals available where patients can book a doctor’s appointment online. The project also improves the working places in the health centre.
According to the mayor’s press service, the smart school project is already operating in two schools in Astana: school No. 3 and school No. 15. It provides e-canteens, e-library, video surveillance and security systems, as well as digital educational resources.
The mayor also learned about the smart payment project, which introduces a new mechanism of payment for utility services in an electronic format available on the web portal. This service allows customers to pay bills for water supply, gas, municipal waste removal, housing operational expenses, electricity, heating and telecommunications services.
The smart street lighting project is going to be implemented along the Enbekshler Street located in the Yessil district. The press service mentioned that the project will remove old lighting and install new LED-lamps, which will increase the energy efficiency of the street lighting network.
The pilot project of the Intelligent Contact Centre is aimed at improving the quality of public services provided by the city akimat.
At the end of the briefing, Dzhaksybekov officially launched the start of the practical implementation of the demonstrated projects.
As part of the Smart Astana concept, the Astana Innovations company is implementing smart projects to create the infrastructure necessary for Astana to be included among the world’s 50 "smartest" cities.
All of the projects are being funded through private investment and do not involve state funds.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
Published: Wednesday, July 22, 2015