#contactcenterworld, @intermedia_net
Princeton, NJ & Sunnyvale, CA, USA, June 21, 2023 - Astound Broadband,a U.S. Cable provider, and Intermedia Cloud Communications, a provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, announced the introduction of Cloud Contact Center, a cloud-based intelligent contact center solution developed by Intermedia.
Available through Astound Business Solutions, Cloud Contact Center is designed for businesses of all sizes and industries, ranging from small and medium-sized businesses (SMB) to large enterprise organizations that need to efficiently manage, track, and improve their customer interactions. As customer experience evolves beyond traditional landlines into more convenient means of communication such as mobile, email, text messaging, webchat, and social media, Cloud Contact Center allows for the seamless integration of these communication modes into a true omnichannel experience. Cloud Contact Center also uses a combination of AI, workflow automation, virtual agents, intelligent call routing, integrations, reporting, and employee collaboration tools to help businesses reduce costs and improve the customer experience, all without the need to add additional resources.
"Cloud Contact Center allows Astound to provide a best-in-class collaborative customer support solution that is an exceptional user experience for both businesses and their customers," said Patrick Knorr, Chief Commercial Officer for Astound Business Solutions. "Intermedia has a strong track record of helping businesses connect better, which aligns with our own emphasis on ensuring that businesses of all sizes have the ability to work as efficiently as possible."
"In today’s economy, now is the best time to invest in solutions that create great customer experiences," said Jonathan McCormick, COO for Intermedia. "Happy customers are more likely to buy again and cost less than finding new customers. That’s why we’re partnering with Astound Broadband to provide businesses with a versatile, reliable, secure, and cost-effective cloud-based solution to help them deliver more informed, responsive, and personalized customer experiences."
#contactcenterworld, @intermedia_net
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Astound Broadband:
Astound Business Solutions provides IT leaders with high-capacity, secure connectivity for their mission-critical applications while increasing overall agility and responsiveness. A part of Astound Broadband, the award-winning national telecommunications provider offers advanced solutions delivered over a diverse, carrier-grade network that provides the speed, bandwidth, and reliability businesses need to support growing data demands.
About Intermedia:
Intermedia is the cloud communications company that helps over 135,000 businesses connect better. Our comprehensive and tightly integrated Intelligent Communications Platform is built to help businesses streamline operations, enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, and productivity in the process. Featuring AI-powered voice, video, chat, contact center, email, security, archiving, and business productivity solutions, businesses can communicate, collaborate, and deliver better customer care from anywhere. Delivered on one comprehensive, tightly integrated platform, Intermedia eliminates the hassle of dealing with multiple providers, with services backed by 99.999% guaranteed uptime SLAs, enterprise-grade security, and technical support that has been certified six times by J.D. Power.
Published: Friday, June 23, 2023
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