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News : Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys

#contactcenterworld, @astutesolutions

Columbus, OH, USA, Aug 11, 2020 -- Astute, Inc., an end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels.

Post-call surveys have long been used to measure live agent performance immediately after their call with a customer. But the traditional approach fails to capture feedback on other types of customer interactions, such as using a customer service chatbot to solve their issue or engaging via growing channels like live chat and SMS.

Astute’s new solution enables brands to measure service interaction feedback across all relevant contact channels, providing real-time insights into Customer Care performance and opportunities to improve the customer journey. Combining feedback for both live and automated service channels gives brands a more complete understanding of the customer’s experience.

"This new VoC solution is designed to help Customer Care leaders swiftly gauge the overall themes and performance of their contact centers," said Astute President and CTO Alex George. "Having this kind of data readily at-hand lets them respond more quickly to opportunities to improve their customer service journey."

#contactcenterworld, @astutesolutions

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Astute Solutions:
Company LogoAstute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, August 13, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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