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News : Astute Named as One of the Best Places to Work

#contactcenterworld, @astutesolutions, @bigawards

Columbus, OH, USA, Feb, 2020 -- The Business Intelligence Group announced that it has awarded Astute a Best Places to Work award. The organization sought to identify companies that are actively working to improve their own performance through efforts to challenge employees in environments that make work fun and engaging.

"We're constantly striving to make Astute a place where people love to work," said Alex George, President at Astute. "It's an honor to receive recognition for being a best workplace because it validates the benefits of being true to our culture and values."

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Among the many reasons Astute won the Best Places to Work award this year is their commitment to creating a workplace culture that values transparency, empowerment, open communication, and data-driven decision-making. In addition, employees at Astute have the opportunity to work on customer experience technology and challenging projects with consumer brands.

"Congratulations to Astute for building an organization focused on employee engagement and performance," said Maria Jimenez, Chief Nominations Officer of Business Intelligence Group. "It was clear from analyzing the employee survey data that this is a great place to work and employee feedback is not only listened to, but acted upon. Congratulations to the entire team."

The company is currently hiring for multiple positions. If you're interested in learning more about working at Astute, go online.

#contactcenterworld, @astutesolutions, @bigawards

Posted by Veronica Silva Cusi, news correspondent
Source: Astute


About Astute Solutions:
Company LogoAstute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Monday, February 24, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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