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News : Astute Solutions® Announces ePowerCenter™ 9 CRM System
Columbus, Ohio Feb. 26, 2014 -- Astute Solutions, a global provider of customer experience and social relationship management solutions, has announced ePowerCenter 9, a CRM system with powerful device and browser flexibility to help the contact center deliver customer satisfaction more effectively. ePowerCenter 9 will be available this spring.
"Easy access to CRM systems has become a must-have for field employees, home workers and even marketers" said Alex George, Chief Technology Officer at Astute Solutions. "When this new version is released, ePowerCenter 9 will work on Macs and tablets and have browser independence, so it will be a better tool for the growing variety of roles using it."
ePowerCenter 9 is designed for Internet Explorer, Firefox, Chrome and Safari. It will use responsive design, which means that it will scale appropriately from a 27-inch desktop screen down to a tablet screen, and for all sizes in between. It will also add touch screen capability.
As they handle cases, agents will see that many of the features of ePowerCenter 9 are now easier to find and use, opening a shorter path to customer satisfaction. The user-friendly interface is now reflective of many popular social and mobile websites.
"This workspace will be easy to learn for both new and casual users, without being a cumbersome change for experienced users," George said.
A large new portion of the screen will be used for applications delivering timely and relevant content to the agent, such as suggested responses from Astute Knowledge™. And internal communication features will allow agents and supervisors to share information with specific agents or groups of users instantly.
Today's Tip of the Day - Capability And Reliability
More Editorial From Astute Solutions
About Astute Solutions:
Astute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.
Published: Monday, March 3, 2014