News : Astute Solutions Announces Integration with Zipwhip to Deliver Customer Service Through Text Messaging
Columbus, OH, USA, Oct, 2017 -- Astute Solutions announced its integration with Zipwhip to provide customer service through a popular emerging service channel, text messaging. Zipwhip's business texting software allows teams to text with customers through the company's pre-existing business number. This software will be integrated with Astute's consumer engagement products to provide seamless transitions through channels.
"People spend a lot of time texting their friends, and expect to be able to communicate similarly with brands," said Alex George, Chief Technology Officer at Astute Solutions. "We are looking forward to offering Zipwhip's technology so that brands can serve their customers in their preferred channel, without requiring another app download in this age of 'app fatigue.' It's all about reducing friction for customers and helping brands provide more efficient service."
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Posted by Veronica Silva Cusi, news correspondent
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About Astute Solutions:
Astute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.
Published: Thursday, October 26, 2017
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