News : Astute Solutions® Wins 2014 CRM Excellence Award
Columbus, Ohio May 20, 2014 -- Astute Solutions, a global provider of customer experience and social relationship management solutions, has been awarded a 2014 CRM Excellence Award from CUSTOMER magazine. The award recognizes improved customer interactions made possible by ePowerCenter™ , its CRM solution.
"We are honored to add to the list of awards earned by ePowerCenter," said Kathi Gurin, Vice President of Customer Development & Marketing, Astute Solutions. "ePowerCenter is used by some of the most prominent brands to improve their relationships with customers, and this recognition from CUSTOMER magazine further validates it as a highly regarded CRM solution."
ePowerCenter is case management software that creates cost efficiencies and improves customer interactions through a single, intuitive user interface. With the flexibility to work on different devices, it works equally well outside the contact center so that a wider variety of roles can access its rich voice-of-the-customer information.
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Astute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.
Published: Friday, May 23, 2014