News : Astute Solutions® Wins 2014 CRM Excellence Award
Columbus, Ohio May 20, 2014 -- Astute Solutions, a global provider of customer experience and social relationship management solutions, has been awarded a 2014 CRM Excellence Award from CUSTOMER magazine. The award recognizes improved customer interactions made possible by ePowerCenter™ , its CRM solution.
"We are honored to add to the list of awards earned by ePowerCenter," said Kathi Gurin, Vice President of Customer Development & Marketing, Astute Solutions. "ePowerCenter is used by some of the most prominent brands to improve their relationships with customers, and this recognition from CUSTOMER magazine further validates it as a highly regarded CRM solution."
ePowerCenter is case management software that creates cost efficiencies and improves customer interactions through a single, intuitive user interface. With the flexibility to work on different devices, it works equally well outside the contact center so that a wider variety of roles can access its rich voice-of-the-customer information.
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About Astute Solutions:
Through customer interaction and relationship management solutions, Astute Solutions enables companies to differentiate through service excellence. Its user-friendly ePowerCenterTM and Astute KnowledgeTM solutions provide the capabilities companies need to deliver efficient, high-touch, and high-quality service; while ensuring consistent and accurate responses across all communication channels. Moreover, Astute’s solutions capture actionable "voice of the customer" insights that serve to improve products, services and operations.
Published: Friday, May 23, 2014