Irvine, CA September, 2019 -- ATEN Technology, Inc., a technology provider and global manufacturer of KVM and Pro AV connectivity solutions, launched ATEN UnizonTM, server-based software that provides AV/IT professionals with the power to manage, monitor, and control ATEN Modular Matrix and Video Matrix solutions in real time.
"Managing devices located at different locations, especially across cities or even countries, has always been complex and costly," said ATEN Senior Product Manager YT Liang. "With ATEN’s new centralized management software, users are now able to execute actions across multiple ATEN Ethernet-based AV devices simultaneously worldwide."
Once ATEN Unizon is installed on the client server, users can access the software remotely through Google Chrome, Microsoft Edge/Explorer, Mozilla Firefox, Apple Safari and other mainstream web browsers. With an intuitive interface, ATEN Unizon allows AV/IT administrators to easily perform common tasks and schedule tasks by batch using a grouping function.
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Published: Friday, September 20, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring