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News : ATEN Technology Launches New Solutions for the Control Room of the Future

#contactcenterworld, @aten_int, @mrb_pr

ATEN Technology, Inc., a technology provider and global manufacturer of KVM and AV/IT connectivity and management solutions, announced several new 5K DisplayPort KVM over IP Extenders, ideal for facility situation rooms, network operations centers (NOCs), utility process control centers, traffic management centers, retail surveillance centers, broadcasting distribution monitoring centers, command control centers, emergency and recue command centers and operation control centers.

The new KVM over IP Extenders can be combined with ATEN’s KVM over IP Matrix Manager (CCKM) to extend, control, monitor and access DisplayPort-interfaced computers across an independent network with flexible configurations. Over IP solutions allow operators to be separated from servers, while secure, remote access is made easy, and servers remain centrally manageable.

"Control room operations are being challenged to pivot effectively as workplaces face restructuring and decentralization is inevitably enforced. Despite manpower shortages, managing escalations with secure, precise, and timely data from real-time monitoring and dynamic collaboration has become measurably more mission-critical than ever," said Aaron Johnson, product manager at ATEN Technology. "Incorporating flexible extender connections, visual collaboration, and system control, ATEN’s latest KVM over IP Extenders aim to streamline control room workflows to jump start operators’ productivity, allowing mission-critical control room operations to become more ergonomic, user-centered, and task-oriented, while remaining separate from any adverse environmental interference."

#contactcenterworld, @aten_int, @mrb_pr


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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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TeamViewer

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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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