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News : ATEN Technology Launches New Solutions for the Control Room of the Future

#contactcenterworld, @aten_int, @mrb_pr

ATEN Technology, Inc., a technology provider and global manufacturer of KVM and AV/IT connectivity and management solutions, announced several new 5K DisplayPort KVM over IP Extenders, ideal for facility situation rooms, network operations centers (NOCs), utility process control centers, traffic management centers, retail surveillance centers, broadcasting distribution monitoring centers, command control centers, emergency and recue command centers and operation control centers.

The new KVM over IP Extenders can be combined with ATEN’s KVM over IP Matrix Manager (CCKM) to extend, control, monitor and access DisplayPort-interfaced computers across an independent network with flexible configurations. Over IP solutions allow operators to be separated from servers, while secure, remote access is made easy, and servers remain centrally manageable.

"Control room operations are being challenged to pivot effectively as workplaces face restructuring and decentralization is inevitably enforced. Despite manpower shortages, managing escalations with secure, precise, and timely data from real-time monitoring and dynamic collaboration has become measurably more mission-critical than ever," said Aaron Johnson, product manager at ATEN Technology. "Incorporating flexible extender connections, visual collaboration, and system control, ATEN’s latest KVM over IP Extenders aim to streamline control room workflows to jump start operators’ productivity, allowing mission-critical control room operations to become more ergonomic, user-centered, and task-oriented, while remaining separate from any adverse environmental interference."

#contactcenterworld, @aten_int, @mrb_pr


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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Thursday, December 1, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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