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How To Enter the 2020 Members' Choice Awards - For Vendors

News : ATEN Technology’s UC9020 StreamLIVE HD Wins 2020 Future Best of Show Award

#contactcenterworld, @aten_int

Irvine, CA  May 26, 2020 -- ATEN Technology, Inc., a technology provider and global manufacturer of KVM and AV/IT connectivity and management solutions, announced it was awarded with a 2020 Future Best of Show Award, presented by Sound & Video Contractor, for its UC9020 StreamLIVE™ HD all-in-one multi-channel AV mixer. This solution allows users to capture, stream and switch between two full HD video inputs over the Internet, creating a professional, dynamic multi-camera production that instantly takes video production to the next level.

Future’s Best of Show Awards are evaluated by a panel of engineers and industry experts, and are selected based on innovation, feature set, cost efficiency and performance in serving the industry. A special edition of the award program was held this year in the absence of a physical NAB Show, with entries judged on written nominations. Winners receive an award for display and will be featured in Sound & Video Contractor, an industry source for AV integrators, consultants and end users.

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"Whether it’s for conferences, gaming livestreams, church events or YouTube, the UC9020 allows expert-level content creation. The product’s compact and lightweight size eliminates the challenges that come with its bulky and complicated counterparts," said Aaron Johnson, senior product manager, ATEN Technology, Inc. "We thank Sound & Video Contractor for awarding us with a 2020 Future Best of Show Award."

"Our thanks to the many companies that participated in this year’s program under such unusual circumstances," said Paul McLane, managing director of content in Future’s B2B media technology group. "It’s clear from the nominations and the outstanding winners that despite the current health crisis, technology innovation remains strong in our industry."

ATEN’s UC9020 StreamLIVE HD has also been awarded with a 2019 Good Design Award, 2019 COMPUTEX Best Choice Award and Video Edge 2019 Product Innovation Award.

#contactcenterworld, @aten_int


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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, May 27, 2020

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2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 
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