News : Atento Acquires Majority Stake in R Brasil Soluções to Expand Collections Capabilities
Sao Paulo, Brazil, Sept 6, 2016 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, announced the acquisition of a controlling share of R Brasil Soluções (R Brasil), a provider of collections services in Brazil. Financial terms of the transaction were not disclosed. The acquisition is expected to be accretive to Atento’s profitability in its first year.
According to Alejandro Reynal, Atento’s Chief Executive Officer, "This acquisition accelerates Atento´s penetration into higher value-add solutions while further strengthening our leadership position in Latin America". Mr. Reynal added, "As part of our long-term strategy, we continue to lead in core voice services; diversify into higher-value add solutions, especially with financial services clients; and accelerate growth in digital services. The acquisition of R Brasil advances the execution of our strategy."
Flavio Luiz Rossetto, Managing Director of R Brasil, called the acquisition agreement with Atento, "A major milestone" for his company. "Our corporate vision of generating value by providing excellent collections solutions aligns well with Atento´s mission to make companies successful by guaranteeing the best customer experience for their end consumers," said Mr. Rossetto. Following the acquisition, founders of R Brasil, Flavio Luiz Rossetto and Jorge Lourencao will remain in their leadership roles as the company initiates this new phase within Atento.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From Atento
Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Thursday, September 8, 2016