News : Atento Announces Strategic Partnership with Keepcon
Sao Paulo, Brazil, July, 2017 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, announced the signing of a strategic partnership and the acquisition of a minority stake at Keepcon, a provider of semantic technology-based automated customer experience management.
The addition of Keepcon will expand the Artificial Intelligence and automatization capabilities of Atento’s omnichannel platform. The integration of Keepcon’s semantic technology with Atento´s existing solutions allows for the monitoring, analysis and management of customer sentiment and needs through social media in real-time. This can be delivered through a blended automatized and agent-based solution or through a fully automatized solution.
The announcement is aligned with the launch of Atento Digital, a newly created global business unit integrating all of Atento’s digital assets to generate additional value for clients and drive growth across verticals and geographies.
Alejandro Reynal, Chief Executive Officer of Atento, commented, "The partnership with Keepcon will expand our digital capabilities, allowing us to provide differentiated customer experience solutions to generate competitive advantages for companies and increased satisfaction for consumers."
Matias Rozenfarb, Chief Executive Officer of Keepcon, added, "We are very excited about the partnership and the opportunities that Atento will bring to our clients and our employees, and we look forward to generating value by providing new capabilities to the company."
#contactcenterworld, @atentocorp, @Keepcon_en
Posted by Veronica Silva Cusi, news correspondent
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Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Wednesday, July 5, 2017
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