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News : Atento Appoints Dimitrius de Oliveira as Regional Managing Director for Brazil
Sao Paulo, Brazil, June, 2018 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has appointed Dimitrius de Oliveira as Regional Managing Director for Brazil and member of the Company’s Executive Committee, effective July 2, 2018.
Dimitrius de Oliveira has more than 20 years’ experience in the technology and business services sectors leading sales, after-sales and operations functions for multinational companies such as Atento, Avaya, Ericsson, Nokia, Siemens, Genesys and Contax. Over the past year, the executive has served as Vice President of Operations for Mutant, former Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Before joining Mutant, de Oliveira served as Atento Global Commercial Director and Brazil Multisector Director from 2015 to 2017. He now returns to Atento to expand the Company’s leadership position in the country, advance the evolution of its value offer and consolidate its position as a strategic partner for companies facing digital transformation processes.
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Alejandro Reynal, Atento’s Chief Executive Officer commented, "We are delighted to bring on board Dimitrius de Oliveira to lead our flagship operation. His deep expertise in technology and business services will be a great asset for accelerating the expansion of our digital business, and for strengthening our leadership position in Brazil, the largest market in Latin America, where our company is the absolute leader with 24.7% of the market share." Mr. Reynal added, "With his successful track record and consolidated career in our sector, de Oliveira will further enrich our management team in Brazil to provide our clients with the best customer experience on the market and to set the path for the transformation of our industry in the country."
"I am very honored by the opportunity to lead the operations and the team of Atento in Brazil, the number one provider of customer experience services and solutions in our country" said Dimitrius de Oliveira. "I look forward to working with the most talented and committed group of professionals in the industry and delivering great valuer for our clients in today’s increasingly digitalized business environment", said de Oliveira.
Dimitrius de Oliveira has a degree in engineering, with a specialization in building and leading customer centric organizations, from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, a specialization in Leadership from the São Paulo Business School and an electrical engineering degree from Universidade de Mogi das Cruzes in Brazil.
De Oliveira is replacing Mário Câmara, who has held the position of Atento Managing Director since 2016.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Tuesday, July 3, 2018