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News : Atento Appoints Michael L. Flodin as US & Nearshore Regional Director
New York, NY, USA, Aug, 2017 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, announced that it has appointed Michael L. Flodin as US & Nearshore Regional Director. In this new role, Mr. Flodin continues to be a member of Atento's Executive Committee reporting to Atento's Chief Executive Officer Alejandro Reynal.
As US & Nearshore Regional Director, Mr. Flodin will lead the company strategy and activities targeting the fast-growing US Nearshore segment, encompassing all activities from sales and business development to operations and solutions delivery.
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Alejandro Reynal, Atento's Chief Executive Officer commented "We are thrilled to have Michael leading our US Nearshore business. Michael combines a successful trajectory at Atento with unique expertise in the areas of technology, outsourcing and customer experience at the international level, which will be instrumental to accelerate our growth into the US Nearshore segment." Alejandro Reynal added "With this appointment, we strengthen our commitment to provide US companies with best-in-class nearshore CRM/BPO services and solutions delivered from Latin America."
Mr. Flodin commented, "I have found a tremendous amount of momentum going on in the US Nearshore segment. Being the industry leader in CRM/BPO in Latin America, Atento has an unrivaled position when it comes to delivering nearshore solutions tailored to the US consumer, turning a unique customer experience into a source of competitive advantage for US companies. I am excited to take to this new role and lead our Company in this fast-growing segment for Atento."
Mr. Flodin is a renowned expert in customer experience transformation and contact centers strategy at the international level. His professional career extends over twenty-five years helping companies by developing and implementing a customer-centric vision, driving operations performance, designing consolidation strategies for contact centers with business and technology components, and helping organizations to work more efficiently. Mr. Flodin joined Atento in 2014 as Chief Operating Officer and as member of the company's Executive Committee; a position that he has held until today. Before joining Atento, Mr. Flodin spent over seventeen years with Accenture, where he held the position of Managing Partner in the Customer Relationship Management Practice and led the Global Service Operations team.
Mr. Flodin holds Bachelor's degrees in both Philosophy and Psychology from Flagler College in the US.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Monday, August 14, 2017