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News : Atento Celebrates the First Graduation of RPA (Robotic Process Automation) Technology Consultants

#contactcenterworld, @atentocorp

Madrid, Spain, Dec. 17, 2019 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, held the graduation of its first 46 RPA (robotic process automation) technology consultants. These consultants are part of the company's customer experience agents in Seville, and they graduated within the framework of Atento's Center for Efficiency and Transformation—an initiative that underscores the company's firm commitment to strengthening talent within the organization.

According to Carlos López-Abadía, CEO of Atento, "Training and re-skilling traditional contact center agents into automation technology experts is one of Atento's strategic initiatives to accelerate the transformation of our business and continue delivering the best and most innovative customer experience to our clients". Mr. López-Abadía added, "With projects like the one delivered by the Center for Efficiency and Transformation we are also contributing to the continuous development of our employees making them active participants of the digital transformation".

At the graduation's opening ceremony, which was held at the Seville Chamber of Commerce, José María Pérez Melber, Managing Director of Spain and EMEA, stressed the importance of projects such as Atento's Center for Efficiency and Transformation. José María Pérez Melber explained, "Providing RPA technology training to the agents who are constantly interacting with customers and who have a deep understanding of our client's processes gives us a unique opportunity to strengthen and boost our automation services." He also discussed forthcoming CET projects. "We will continue increasing our team of programmers with internal talent, training new agents in other programming languages such as Python, so as to internally develop analytical skills," the Managing Director of Atento Spain and EMEA added.

The event was also attended by the Secretary General for Training of the Department of Employment of Andalusia, Francisco Javier Loscertales, who indicated the importance of the public sector collaborating with the private sector to be able to take on the challenge of digitization, which is key to all companies, regardless of the industry. "Coordinating efforts and incentivizing companies, on behalf of the public sector, to take on the challenge of digital transformation, requires employees to have comprehensive training in digital skills to increase workers' talents today as well as tomorrow," he said during his speech.

All 46 agents, who are now RPA consultants, received training that consisted of an eight-week theoretical phase (280 classroom hours) in UiPath and Blueprism programming; and a 12-week practical phase, in which these new skills were applied to projects to improve the efficiency of internal processes at Atento or those of the company's clients. Many of them are already designing and carrying out automation projects for large multinational companies.

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Atento:
Company LogoAtento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Wednesday, December 18, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
Hello Direct

Poly, Jabra, EPOS, JPL, Cisco, Logitech
We offer a broad portfolio of headsets to include Headsets with QD (Quick Disconnect), DECT and Bluetooth wireless headsets, USB Headsets, Zoom and Microsoft Teams Certified Headsets, UC headsets, Contact Center headsets, Work From Home headsets, hybrid work headsets, and more! We supply all headset accessories to include ear cushions, mic screens, lapel clips, training-y cables, interface cables, EHS cables, replacement parts, and more.
Hello Direct offers headset Refresh and Voice Testing Services and a new UVC Sanitize Service where we use our commercial UVC cabinets to sanitize your headsets and handsets with UVC light technology.

7.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

8.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

9.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

10.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

11.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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